Job Description:
- Develop Customer Satisfaction work programs and ensure the effective performance of the CS team.
- Oversee the development of Customer Service operations at dealers and monitor dealer survey results.
- Monitor and evaluate the performance of National Customer Care Managers (CCM).
- Develop and maintain a comprehensive customer service database.
Requirement:
- Bachelor Degree and/or Master Degree in Communication / Management / Marketing or equivalent from reputable universities with minimum GPA 3.00
- Have 4-5 years experience as a Customer Service Workshop representative, demonstrating strong service quality and operational understanding.
- Prior experience as Auditor CS is highly preferred
- Willing to travel for business assignments
Looking for Character:
- Service oriented
- Initiative & adaptability
- Strong analytical & logic thinking
- Good interpersonal & communication skill
- Self-motivated & energetic
- Able to work as a team or independent