Line of Service
Advisory
Industry/Sector
Technology
Specialism
Salesforce
Management Level
Manager
Job Description & Summary
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.
About the Team
PwC's Southeast Asia Consulting helps businesses to work smarter and grow faster. We work with our clients to build effective organizations,
innovate
and grow, reduce costs, manage risk and regulation and leverage talent. Our aim is to support businesses in designing,
managing
and executing lasting beneficial change.
We offer the opportunity to be part of a firm that has the purpose of building trust in society and solving important problems, that gives you the opportunity to work with inspiring leaders and talented professionals to deliver outstanding value to our clients in a culture that is diverse, inclusive, collaborative and one that provides exceptional career experience.
As a Salesforce consulting professional at PwC, you will
possess
a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients,
analyzing
their needs, implementing software solutions, and offering training and support for effective
utilization
of Salesforce applications. Your versatile knowledge will allow you to
assist
clients in
optimizing
operational efficiency and achieving their strategic
objectives.
About the Role
Requirements Gathering & Analysis
- Engage with stakeholders through various channels (including face-to-face) to elicit and
validate
functional requirements.
- Plan for, prepare and conduct discovery workshops,
a
nalyze
and document business processes, functional specifications, and system requirements.
- Maintain a prioritized backlog of enhancements, bug fixes, and new feature requests.
Solution Design & Delivery
- Lead design workshops to define
functional
solution architecture and business process flows.
- Design functional solution using
scalable Salesforce solutions using configuration, Apex, Visualforce, and data migration strategies.
- Collaborate with
testing and technical
teams to test and
validate
custom solutions and integrations.
- Work in an agile
sprint-based
manner on functional requirements.
- Build and conduct training material for client on functionalities developed.
Project Management & Communication
Manage project deliverables, timelines, and quality standards.
Provide regular status updates to internal teams and clients, escalating risks or concerns as needed.
Facilitate cadence meetings with stakeholders to review progress and prioritize tasks.
Client Engagement & Change Management
- Build and
maintain
strong relationships with clients, ensuring consistent delivery of high-quality services.
Partner with stakeholders to align business requirements with user experience improvements.
Support change management initiatives to ensure successful adoption of Salesforce solutions.
Documentation & Reporting
Prepare and deliver comprehensive documentation including requirements, functional specs, process flows, and planning materials.
Ensure all written communication is professional, clear, and grammatically
accurate
Track and report project status to internal and external stakeholders.
Manage delivery as per required risk management standards.
Continuous Improvement
- Identify
deficiencies and recommend enhancements
at an immediate workstream and project level, and for the practice (both own
markets
, and broader
South East
Asia where possible)
- Contribute to the improvement and maintenance of practice templates and processes
, and team capability building, both for the direct market you are part of, and the broader
South East
Asia team
- Provide strategic recommendations to maximize project impact and business value.
Business Development support
- Support business development needs through conducting client discussions to understand business
objective
and need.
- Create compelling
PowerPoint
presentations and documents to deliver the PwC value proposition to the client need.
- Support with necessary work on pricing tools and estimations as well as PwC risk processes.
About You
You are
likely a
good fit with the following key attributes:
Degree holder (e.g. IT, Computer Science, Engineering, or related disciplines)
Required skills: salesforce functional, salesforce implementation, design salesforce solutions, system configuration, client facing, exposure to salesforce platforms (e.g. sales, service, experience)
Minimum 5 or 6 years of relevant experience, ideally in Consulting related to salesforce.
Must have at least
1- or 2-years
lead experience.
- Ability to produce deliverables
and multi-task
within a diverse and fast paced environment.
- Excellent communication and listening skills in English
, with bilingual capabilities in Bahasa
Ability to foster a positive working environment by building relationships with team members and clients.
You like diving into a product to understand how it works and consistently share your knowledge with others.
Skilled in interacting with different clients and development team and be able to work across
Southeast
Asian markets, including
travel
as necessary.
- Can work in a hybrid setup, office is based in
Jakarta
**What
We Will Offer**
- You will have an opportunity to be a part of a journey with extensive growth plans in
Indonesia
as well as the SEAC region.
You will be part of the most extensive global network of any professional service firm with more than 284,000 people in 155 countries around the world.
You will work in a company that values development, wellbeing, reward, and growth.
You will be exposed to diverse opportunities that will contribute to your professional and personal development.
You will be able to apply your technical skills and develop
additional
valuable skills by
joining our various learning and development programs.
- You will be working with people who like you, value excellence,
leadership
and teamwork.
Required Skills
Client Service, Consulting, Salesforce
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Coaching and Feedback, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure {+ 23 more}
Desired Languages
(If blank, desired languages not specified)
Travel Requirements
Not Specified
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date
October 12, 2025