About Us:
Founded
in 2013, Labor Solutions, a social enterprise, leverages technology to engage and educate workers.
We provide consumer brands with big data about human rights risks by equipping suppliers (factories) with human resources tech tools to educate, connect and engage workers. WOVO, our flagship product, is one app for workers (to communicate,
learn
& report), one platform for suppliers and one dashboard for brands.
Our tools ensure that factory workers know their rights & responsibilities, can access remedies, and are heard by stakeholders. We serve over 2.5 million workers in 46 languages. Our key strength is our ability to reach workers. Our in-market team understands the challenges facing users. We use worker-centric design, designing for an underserved market: workers with lower education and literacy rates.
Our advisory services help to build collaborative social ecosystems to drive change. We partner with leading experts to produce quality eLearning courses & measurement tools to amplify impact.
We are a business for women, founded, managed and owned by women.
What you'll be doing:
As the Global Account Manager, you will be serving as a core member of the Account Management Team and
responsible for managing a portfolio of global clients/brands, ensuring on-time and successful deliveries of global projects, maintaining and developing the relationships with brand clients that ultimately lead to growth of business opportunities. This role requires strong strategic thinking, excellent relationship-building skills, ability to collaborate across different regions and functions within the organization as ability to communicate in English and one additional language.
Relationship Growth & Management
- Own and grow relationships with global brand clients, serving as their primary point of contact.
- Build a deep understanding of clients' strategic needs, challenges, and human rights due diligence priorities where Labor Solutions can support.
- Work with the Advisory Team to articulate the value of our solutions and co-develop strategies to drive account growth.
Onboarding & Client Communications
- Ensure smooth knowledge transfer from the Sales Team on project scope, requirements, and client expectations.
- Lead "Setting Up for Success" sessions with global clients to align on objectives, timelines, roles, and success metrics.
- Collaborate with Regional Supplier Coordinators to onboard local accounts (factories) onto our tools.
- During service delivery, partner with the Analytics Team to interpret client data, present insights, and advise on next steps for improvement—creating natural opportunities for upsell and expansion.
- Develop case studies with clients that showcase the impact and value of Labor Solutions' tools.
Project Involvement & Delivery
- Review project plans created by the Service Delivery Team to ensure they are robust, feasible, and accurately reflect project scope, deliverables, and activities.
- Coordinate with Product/Service Delivery Teams and Regional Supplier Coordinators to ensure on-time, high-quality delivery of client projects.
- Monitor progress, anticipate risks, and proactively communicate with clients and internal teams
KPIs:
- Growth in Account Revenue
- Account Retention
- Client Satisfaction
What we are looking for:
- 5+ years of professional experience in a client-facing role such as consulting, account management, or stakeholder management;
- Professional experience in Sustainability, Human Rights or International Development is preferred;
- Excellent English communication skills;
- Knowledge of additional languages is an advantage;
- Excellent project management and time management skills;
- Based in Asia or Europe.