Job Responsibilities:
- Conducting TNA for the collections team to analyze training needs
- Create a training framework based on the results of the TNA that has been conducted
- Conduct training using methods such as lectures, one-on-one coaching, and workshops for collection employees at various levels
- Evaluate the training that has been conducted is effective and has an impact on the collections team
- Create a Next training session based on the evaluation results of the previous training, if issues are still found after the initial training process
- Conduct documentation after the training
Requirements:
- Bachelor's degree from various background, human resources, communication or psychology
- Experience at lease 1 years work in finance, banking, preferably experienced in P2P lending business.
- Has the strong ability to deliver Training materials effectively.
- Proficiency to using Microsoft PowerPoint to create training materials and other editing tools like Canva and Adobe Illustrator.
- Proficiency in Ms. Excel of basic function like Vlookup and Pivot Table