About the role
Accountable for carrying out collection activities with delinquent debtors through telephone calls, electronic messages, correspondence, site visits, and/or other methods aligned with the defined collection strategy.
What you will do
- Carry out collection activities with delinquent debtors by contacting them via phone, sending electronic messages, and/or performing other activities in line with the established collection strategy.
- Record collection activities in the collection system by inputting the appropriate action code/log for the activities performed.
- Comply with the code of ethics for collections as outlined in the collection SOP/manual and/or applicable regulations.
What you need to have
- Minimum D3 (Associate's Degree) graduate.
- Minimum 1 year of work experience in Collections, preferably as a desk collector.
- Possesses good interpersonal and communication skills.
- Proactive, with strong initiative.
- Proficient in basic spreadsheet/Excel.