Experiences
• 5 years of experience in the same field
• Expertise in network architecture and large-scale designs.
• Advanced troubleshooting and performance optimization.
• Strong leadership in managing complex network infrastructures.
• Lead discussions, mentor juniors, and present technical strategies to non-technical stakeholders.
Responsibilities
• Manage Corporate EoS & Activation Team
• SPOC for escalations from customers and management.
• Conduct regular briefings and technical training to enhance team capabilities.
• Monitor SLAs for incident resolution and service activation.
• Develop and improve technical and administrative SOPs.
• Coordinate with relevant units (Sales, NOC, Admin) in project planning and execution.
• Compile and report weekly/monthly work recaps to management.
• Develop and evaluate work rosters and engineer Placements.
• Provide support and troubleshooting guidance for recurring cases.
• Review and ensure the quality of daily, weekly, and monthly reports.
• Serve as the primary contact for technical escalations and coordination with corporate customers.
• Conduct individual and team performance evaluations (KPIs).
Deliverables
• Work schedule and team rotation.
• Daily and weekly operational status reports.
• Monthly team performance and KPI reports.
• Activation work documentation (WO recap, Job Report, BAST).
• List of escalations and technical follow-ups.