IT M365 Engineer (Supervisor) - IT Solutions - Jakarta (B- )
Our client is a IT Solutions company . Currently, they are looking for a IT M365 Engineer (Supervisor) .
Job Responsibilities- Supervise day-to-day operations of M365 environment (Exchange Online, SharePoint, Teams, OneDrive, Power Apps, Power BI).
- Manage small technical team and delegate daily tasks effectively.
- Ensure timely resolution of tickets and monitor performance metrics via ServiceNow.
- Perform advanced troubleshooting and coordinate with vendors or regional IT for escalated cases.
- Conduct user training sessions and awareness programs related to Microsoft 365 tools.
- Review and update system configuration documents, policies, and license management.
- Support project implementations, migrations, or upgrades within the Microsoft ecosystem.
- Provide regular reports to IT Manager on system health and operation efficiency.
- Other tasks as assigned.
- Min. Bachelor’s degree in Information Technology or equivalent.
- 4 years of experience in Microsoft 365 administration or IT support.
- Deep understanding of M365 architecture, Power Platform, and security management.
- Excellent coordination, leadership, and communication skills.
- Experience managing small IT operation teams and working with global IT counterparts.
- (Only CV in English will be processed)