Responsibilties:
- Interpret post-loan strategies (e.g., case handling, collection strategies) and ensure alignment with OJK regulations such as cost caps, 90-day delinquency rules, and data access restrictions.
- Translate strategies into actionable execution plans, including SOPs, scripts, and system configuration requirements.
- Conduct training for frontline teams to ensure proper understanding and accurate execution.
- Coordinate with the technical team to configure decision engine strategies and monitoring reports suited to local needs.
- Collaborate with collection and compliance teams to clarify details, solve execution issues, and ensure smooth implementation.
- Monitor core indicators such as collection rate, strategy accuracy, and compliance metrics.
- Identify and analyze causes of anomalies (process deviation or system issues) and drive prompt corrective actions.
- Ensure full compliance with OJK finance regulations, including data protection and outsourcing restrictions.
- Collect and review issues raised from frontline operations, propose temporary fixes, and support continuous strategy improvement.
Requirements:
- Bachelor's degree or higher in Finance, Statistics, or a related field.
- 1–3 years of experience in post-loan risk control or strategy implementation in Indonesia.
- Fluent in Chinese and English.
- Proficient in Excel for data analysis and familiar with post-loan decision engine systems.
- Strong understanding of OJK post-loan regulatory rules (interest rate caps, delinquency classifications, etc.).
- Familiar with local collection models, including human–machine coordination and compliance communication.
- Excellent cross-department communication and problem-solving abilities.
- Strong attention to detail and ability to ensure compliance and adapt solutions to local requirements.