We are seeking a proactive and tech-savvy Technical Support Engineer to join our team. This role is ideal for fresh graduates or early-career professionals with a background in Engineering or Information Technology, and a strong interest in network systems, CCTV, NVR/DVR, and hardware troubleshooting. The candidate will play a key role in bridging technical and business functions by supporting product development, market analysis, and customer satisfaction across Indonesia。
Key Responsibilities:- Collaborate with the HQ team in product planning, including gathering and analyzing business requirements, market trends, and competitor intelligence to support the release of innovative and competitive products or solutions.
- Assist in market surveys and analysis of competitors' strengths and weaknesses, contributing to strategic decision-making related to product launches and pricing.
- Provide technical support to Channel and Business Development (BD) teams across the sales cycle—from sell-in, sell-through, sell-out, to after-sales service.
- Participate in technical knowledge transfer by delivering training sessions to partners and distributors (ND), and supporting the HQ team in creating technical documentation and presentations.
- Troubleshoot hardware, software, and networking issues, ensuring rapid resolution and minimal downtime for clients and partners.
- Perform other related tasks assigned by the team to support departmental and corporate objectives.
- Maximum age of 30 years old.
- Bachelor's degree (S1), preferably in Engineering or Information Technology (fresh graduates are encouraged to apply).
- Strong command of English, both spoken and written.
- Basic knowledge of hardware systems and internet/networking infrastructure.
- Strong problem-solving skills: able to analyze, troubleshoot, and resolve technical issues independently or with a team.
- Willing to be placed in various regions in Indonesia based on company requirements (e.g., West Java, East Java, Central Java, Kalimantan, Riau, Sulawesi, Sumatra, Jabodetabek).
- Willing to participate in training programs organized by the company.
- Demonstrates high levels of integrity, initiative, logical reasoning, target-orientation, and excellent interpersonal skills.
- Able to thrive in a fast-paced, high-pressure, and dynamic work environment.