About ADA
ADA is a leading data and artificial intelligence (AI) company that designs and executes integrated digital, analytics, and marketing solutions. We operate in 11 markets in Asia and partner with leading brands to drive their data and digital maturity.
Key Responsibilities
- Client Contribution Beyond Briefs
- Proactively provide clients with relevant insights, such as market trends, competitive updates, and industry developments.
- Develop a strong understanding of clients' strategic and business objectives to align ADA's services with their needs.
- Participate in internal brainstorming/regroup sessions while contributing informed perspectives on client businesses.
- Administration & Compliance
- Complete administrative tasks promptly, including SFDC updates, invoices, and work completion documentation.
- Adhere to ADA's Code of Conduct, company values, and policies.
- Ensure timely completion of all mandatory training and seek guidance whenever unclear.
- Problem-Solving & Conflict Management
- Address challenges proactively by providing solutions before escalating to managers.
- Effectively manage and minimize conflicts, both internally and with clients.
- Digital Scope of Work
- Independently handle daily digital tasks, including:
- Social Media Editorial Plans
- Post approvals
- Campaign execution and monitoring
- Relationship Management
- Build and maintain trust with clients on a daily basis.
- Take ownership of commercial and service delivery aspects of client relationships.
- Client Retention & Growth
- Identify opportunities to expand the scope of work within existing accounts.
- Contribute to client retention by ensuring consistent value delivery.
- Project & Work Management
- Manage internal and external project timelines effectively.
- Ensure deliverables are completed on time and meet quality standards.
Qualifications & Skills
- Bachelor's degree in Marketing, Business, Communications, or related field
- Experience in account management or client servicing (preferably in digital marketing/agency environment).
- Strong understanding of digital marketing, social media, and campaign execution.
- Excellent communication, problem-solving, and relationship management skills.
- Ability to manage multiple projects and meet deadlines under pressure.
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We transform businesses using data, AI and tech | ADA
Pioneers in data and analytics, we are powering global marketing and commerce digital transformation with data and AI-led impact. Learn more here