About the role
As the Customer Service Export Manager at PT Honour Lane Shipping, you will play a crucial role in managing the company's export operations and ensuring exceptional customer service. This full-time position is based in South Jakarta, Jakarta Raya, and will involve overseeing the shipping and transportation aspects of the business.
What you'll be doing
- Liaising with customers to understand their export requirements and provide tailored solutions
- Responsible for ensuring that the export shipping logistics process runs smoothly, including providing schedules and rates, booking transportation, monitoring customs clearance and tracking shipments.
- Resolving any customer queries or issues in a timely and efficient manner
- Identifying areas for improvement requires monitoring and analysing export performance metrics.
- Collaborating with the broader operations team to optimise export processes and procedures
- Staying up-to-date with industry regulations and best practices in shipping and transportation
What we're looking for
- Significant experience (3+ years) in a customer service or export manager role in the manufacturing, transportation, or logistics industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders
- Strong problem-solving and decision-making abilities, with a focus on delivering efficient and effective solutions
- Familiarity with export documentation, customs procedures, and international shipping regulations
- Proficiency in data analysis and reporting, with the ability to interpret and act on key performance metrics
- A collaborative mindset and the ability to work effectively as part of a team
What we offer
At PT Honour Lane Shipping', we are dedicated to providing our employees with a supportive and rewarding work environment. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development. Our company culture encourages collaboration, innovation, and a healthy work-life balance.
About us
PT Honour Lane Shipping Indonesia is a group of Honour Lane Shipping Ltd., Hong Kong. Established in 1997 and now has 38 owned offices with over 1,000 staff members. With a freight volume exceeding 400,000 TEUs, we have diversified our service portfolio and coverage. We streamline freight solutions for customers, from 1 kg courier delivery to plant relocation projects. Our performance-driven mentality motivates us to go the extra mile for our customers. Our track record and market reputation prove that Honour Lane Shipping is an industry leader.
If you're ready to embark on an exciting and rewarding career in the shipping and logistics industry, we encourage you to apply now.