Responsibilities & Tasks
- Provide Technical Support
- Troubleshooting
- Incident Management
- Documentation
- User Training
- Escalation
Qualification
- Education (generally a Bachelor's degree in IT/Computer Science)
- Technical skills (operating systems, basic networking, computer hardware/software)
- Problem-solving abilities (troubleshooting)
- Communication skills and empathy when dealing with users
- Soft skills such as analytical thinking and critical thinking
- Experience in related fields (IT support, system administration, or computer/network maintenance)