Industry: Hospitality / Fine Dining
Experience Level: 1–3 years in customer service or reservations (luxury or hospitality experience preferred)

Key Responsibilities:

Handle all reservation inquiries via phone, WhatsApp, email, and social media
Personalize each booking (e.g., guest names on menus, dietary requirements, occasion notes)
Coordinate seating preferences, special requests, and private bookings
Confirm and follow up with guests regarding allergies, menu selection, and timing
Maintain accurate daily reservation logs and seating plans
Communicate effectively with kitchen and front-of-house teams
Manage VIP guest experiences with utmost discretion and service excellence
Handle changes, cancellations, and last-minute adjustments with grace
Provide after-service follow-ups when needed (e.g., thank-you messages, feedback collection)

Job Requirements:

Minimum 1–3 years of experience in hospitality, fine dining, or luxury customer service
Exceptional verbal and written communication in English and Bahasa Indonesia
Strong attention to detail and ability to multitask under pressure
Familiarity with digital reservation tools (e.g., Google Calendar, Excel, WhatsApp Business)
Passion for guest experience and hospitality excellence
Friendly, courteous, and professional demeanor at all times
Willing to work evenings, weekends, and public holidays as required
Strong interpersonal skills and a proactive mindset

Preferred But Not Required: