The
Inspection Expert – Overseas
is responsible for conducting investigations, handling service-quality reports, and supporting risk control activities across international markets (e.g., Indonesia, Philippines, America, EU....). The role ensures compliance, identifies operational violations, and strengthens the organization's internal control system.
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Key Responsibilities
• Conduct inspections and investigations as assigned by Management across designated overseas markets (Indonesia, Philippines, etc.).
• Receive, assess, and filter reports submitted to the Inspection Mailbox; coordinate with relevant departments to address and clarify issues.
• Receive, evaluate, and investigate customer service–related complaints submitted to the Service Quality Mailbox.
• Propose and execute thematic inspection plans to identify violations in key operational areas and/or large-scale or severe system breaches.
• Perform post-inspection reviews on a sampling basis for major, complex, or suspicious cases when the clarifications from related departments are insufficient or incomplete.
• Prepare periodic reports and handle ad-hoc tasks assigned by direct supervisors or management.
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Job Requirements
• Bachelor's degree or higher.
• Preferred majors: Human Resource Management, Law, Security/Police Studies, or related fields.
• Strong English proficiency.
• Willingness to travel internationally.
• Minimum of 3 - 5 years of experience in Risk Management, Internal Control, or related areas.
• Experience in the transportation or mobility services industry is an advantage.
• Strong adaptability and the ability to work effectively in dynamic environments.
• High sense of responsibility, strong work ethic, willingness to learn, and resilience under pressure.
• Positive mindset with strong customer service orientation.
• Solid and broad knowledge of Risk Management and Internal Control practices.
• Strong professional expertise in inspection, investigation, and verification activities.
• Strong planning, analytical, and problem-solving skills.
• Logical thinking and attention to detail.
• Proficient in MS Office (Word, Excel, PowerPoint) and other supporting software.