Head of Shared Services

Keywords:
HR shared services, service delivery, team leadership, continuous improvement, compliance, data-driven insights, collaborative environment, multi-country operations, inclusive culture, operational excellence

A leading organisation is seeking a Head of Human Resources Services to oversee and elevate the HR function within their Shared Services Centre, based in Jakarta. This executive-level opportunity offers you the chance to shape and drive the operational delivery of HR services across diverse countries and regions, ensuring seamless, high-quality support for internal customers. You will play a pivotal role in fostering a culture of service excellence, inclusivity, and continuous learning while collaborating with stakeholders across MEA and APAC. The organisation values flexibility, professional growth, and a supportive team environment where your expertise in HR shared services will be highly valued. If you are passionate about making a meaningful impact through people-focused leadership and operational transformation, this is your opportunity to thrive.

• Lead the strategic direction and daily operations of a multi-country HR Shared Services Centre, ensuring consistent, high-quality service delivery across all regions.
• Champion an inclusive workplace culture that prioritises employee wellbeing, professional development, and collaborative success at every level.
• Enjoy flexible working opportunities and access to ongoing training programmes designed to support your career progression and personal growth.

What you'll do:

As Head of Human Resources Services, you will be entrusted with leading the overall operations of the HR tower within a dynamic Shared Services Centre environment. Your day-to-day responsibilities will involve managing complex service delivery processes that span multiple countries while ensuring compliance with local regulations. You will collaborate closely with both internal stakeholders-such as regional People & Culture teams-and external partners including vendors and consultants. By leveraging your deep knowledge of HR best practices and advanced proficiency in data analysis tools, you will deliver timely insights that inform strategic decisions. Your ability to foster an inclusive team culture focused on learning and operational excellence will be key to achieving high levels of employee engagement and customer satisfaction. Success in this role means consistently delivering reliable HR services while championing continuous improvement initiatives that enhance both efficiency and employee experience.

• Oversee the end-to-end delivery of transactional HR services such as payroll processing, contract administration, recruitment administration, and employee lifecycle support across multiple countries.
• Ensure operational continuity by monitoring daily task queues, resolving escalations promptly, and maintaining high standards of quality and responsiveness.
• Act as the primary interface between Shared Services operations and People & Culture Business Partner teams to ensure alignment on priorities and performance standards.
• Coordinate resource planning across geographically dispersed teams to meet business needs and manage seasonal fluctuations effectively.
• Define, monitor, and manage Service Level Agreements (SLAs) for all HR service categories, ensuring compliance with local legal requirements and internal controls.
• Generate comprehensive operational reports and dashboards using data analysis tools to provide actionable insights for decision-making and continuous improvement initiatives.
• Implement robust internal controls in payroll, contract issuance, and data handling processes while partnering with Compliance, Legal, and Internal Audit teams for regular reviews.
• Build a cohesive HR delivery team by driving engagement through coaching, structured feedback sessions, regular training programmes, and cross-training opportunities.
• Promote a culture of operational excellence by encouraging continuous process improvement methodologies throughout the Shared Services Centre.
• Support sustainability initiatives by adhering to environmental standards and contributing to cost control measures through energy conservation and responsible resource management.

What you bring:

To excel as Head of Human Resources Services you will bring extensive experience managing complex HR shared services operations across multiple geographies. Your background should include significant exposure to transactional HR processes as well as hands-on involvement with compliance frameworks relevant to international environments. You will have demonstrated success leading diverse teams through periods of change while nurturing an atmosphere where collaboration thrives. Your analytical mindset enables you to interpret data trends quickly-translating them into practical recommendations that drive performance improvements. In addition to technical expertise with modern HRIS platforms or payroll systems you possess outstanding interpersonal skills that allow you to communicate clearly at all organisational levels. A passion for developing others coupled with a commitment to sustainability ensures you contribute positively not only to business outcomes but also broader social goals.

• Bachelor's degree in Human Resources or related field is required; Master's degree is preferred for added depth in strategic leadership.
• At least 10-15 years' experience in HR shared services environments with a minimum of five years spent in a senior leadership capacity overseeing multi-country operations.
• Comprehensive understanding of HR functions including payroll processing, contract administration, recruitment administration, employee lifecycle management, compliance frameworks, and SLA management.
• Exceptional communication skills with proven ability to engage effectively across different time zones, languages, suppliers, hotels, vendors, consultants, and internal teams.
• Advanced proficiency in HRIS systems or Payroll platforms along with strong command of data analysis tools such as Microsoft Excel or Power BI for generating actionable insights.
• Demonstrated attention to detail combined with accuracy in reporting metrics for performance reviews or audit readiness purposes.
• Experience implementing continuous improvement methodologies within large-scale service delivery environments is highly desirable.
• Proven track record in building cohesive teams through coaching, structured feedback mechanisms, regular training sessions, cross-training plans, and fostering an inclusive work environment.
• Ability to manage multiple priorities simultaneously while maintaining focus on operational excellence under pressure from diverse stakeholders.
• Commitment to upholding sustainability principles by supporting ESG initiatives alongside proactive participation in health & safety programmes.

What sets this company apart:

This organisation stands out for its unwavering commitment to creating an inclusive workplace where every individual feels valued and empowered. With operations spanning multiple countries across MEA and APAC regions, employees benefit from exposure to diverse cultures and perspectives-fostering both personal growth and professional enrichment. The company places people at the heart of everything it does: from investing in comprehensive training programmes that support lifelong learning to promoting flexible working arrangements tailored around your needs. Sustainability is deeply embedded within its ethos; staff are encouraged to participate actively in environmental initiatives that minimise impact while supporting community wellbeing. Health & Safety is prioritised through robust policies designed not just for compliance but also genuine care for each team member's welfare. Above all else this is an environment where collaboration flourishes-enabling you to build authentic connections while making a tangible difference every day.

What's next:

If you are ready to take your career in human resources leadership to new heights within a truly global setting-this is your moment

Apply today by clicking on the link provided; join a forward-thinking team dedicated to shaping the future of HR service delivery.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.