Technical Helpdesk Troubleshooter (Elevator & Escalator) page is loaded## Technical Helpdesk Troubleshooter (Elevator & Escalator)locations: Daerah Khusus Ibukota Jakartatime type: Vollzeitposted on: Vor mehr als 30 Tagen ausgeschriebenjob requisition id: R **What will be your main function and you will collaboration with:****Technical Helpdesk Troubleshooters** provide support to the maintenance organization in solving complex technical issues and spreading technical knowledge through the organization. Technical Helpdesk Troubleshooter is typically involved in resolution of callouts or other complex technical issues if the Technical Helpdesk Troubleshooter (first point of contact in technical queries) is not able to support the Maintenance Technician remotely and an onsite visit is needed. In some cases, Technical Helpdesk Troubleshooters can also provide remote support when Technical Helpdesk Troubleshooters need to consult them in their specific areas of expertise.Technical Helpdesk Troubleshooters report to Technical Helpdesk Manager.**Responsibility & Key Activities:****Service operations*** Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions to ensure safety of end-users and other employees* Responsible for solving complex technical issues that THD has assigned to him/her* Responsible for performing first visits of new equipment coming from competitors or KONE when requested by sales/supervisor* Responsible for identifying any technical issues in equipment under maintenance that could cause call outs or safety hazards and fix the issues, create sales leads and/or communicate to THD Manager* Responsible for actively identifying any technical competence gaps to maintain new equipment in service (both from competitor and from new equipment) and communicate it to Maintenance Supervisor / Technical Helpdesk Manager* Responsible for giving feedback to any repair or adjustment needs that could reduce call outs and actively communicate with Technical Helpdesk Manager.* Contributes to the ongoing improvement of products, methods and safety by providing feedback to THD Manager* Responsible for effectively planning his/her workload, in conjunction with THD Manager* Responsible for solving complex remote monitoring / alarm system issues that THD has assigned to him/her**Customer relationship management*** Responsible for customer satisfaction through quality of service and through proactive and precise on-site communication* Accountable for maintaining excellent relationships with the customers and users present on site by applying the service mindset**Leadership / People management*** Accountable for improving the competence of the Maintenance Technicians by explaining the root causes and the solutions of the technical issues solved* Responsible for spreading the knowledge of Field Letters, Express Letters and new maintenance methodologies (ASG documents)* Responsible for giving training/coaching to Maintenance Technicians nominated by the THD / Maintenance Operations manager**Requirements:*** Diploma or bachelor’s degree in Electrical, Electronics or Telecommunications engineering* Same position with min 5 years experiences.* Problem-solving, able to work under minimum supervision, creative thinking used to do multitasking job, able to work well under pressure* Good technical understanding of product and service solutions that meet the customer expectations* Understands and has knowledge of norms and requirements that are applicable for each project* Takes safety aspects into account and selects environmentally sustainable solutions when possible* Customer service mindset, good collaboration, can work well within a team.* IT literacy, willing to travel,Wir bei KONE konzentrieren uns auf die Schaffung einer innovativen und partnerschaftlichen Arbeitskultur, in der wir den Beitrag jedes einzelnen wertschätzen. Die Mitarbeiterbindung ist für uns ein Schwerpunktbereich und wir ermutigen unsere Mitarbeiter, sich einzubringen sowie Informationen und Ideen auszutauschen. Nachhaltigkeit ist ein integraler Bestandteil unserer Kultur und der täglichen Arbeit. Wir befolgen ethische Geschäftspraktiken und haben es uns zum Ziel gesetzt, eine Kultur des Miteinander aufzubauen, in der Kollegen einander vertrauen und sich respektieren und in der gute Leistung anerkannt wird. Als Unternehmen, das einen großartigen Arbeitsplatz bietet, sind wir darauf stolz, eine Vielzahl von Erfahrungen und Möglichkeiten anzubieten, mit deren Hilfe Sie Ihre beruflichen und persönlichen Ziele erreichen und ein gesundes, ausgeglichenes Leben genießen können.Weitere Informationen finden Sie unter
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