Club Manager – PT. ASIA FITNESS INDONESIA
Location: Jakarta
To be successful as a Club Manager, you should demonstrate good observation skills, proactively identify weaknesses, and maintain respectful interactions with staff, prospects, guests, and members.
- Drive membership growth and revenue by meeting monthly sales goals.
- Supervise and coach a capable team with strong communication skills.
- Maintain profitability and club growth.
- Ensure members have an exceptional club experience.
- Manage facility operations and overall team.
Location: Menteng, Jakarta
We are looking for a proactive, service‑oriented Club Manager to oversee daily operations at Ace Padel Club.
- Ensure daily cleanliness, hygiene, and maintenance across all facilities.
- Manage and supervise front‑line staff, including cleaning, reception, and support teams.
- Monitor and troubleshoot booking systems, digital check‑in platforms, and app‑based services.
- Handle customer inquiries, feedback, and complaints with professionalism and empathy.
- Maintain service excellence through on‑ground supervision and quality control.
- Collaborate with marketing, tech, and operations teams to implement new initiatives.
- Monitor inventory of supplies and coordinate with vendors as needed.
- Create and manage shift schedules during operational hours.
- Respond quickly to operational disruptions (e.g., power outages, court issues, system glitches).
- Report key metrics, insights, and improvement ideas to senior management.
- Minimum 3 years of experience in a customer‑facing or facility management role.
- Strong attention to detail with a proactive approach to cleanliness and maintenance.
- Excellent communication skills; able to handle customer complaints with clarity and empathy.
- High digital literacy – familiar with apps, booking systems, and productivity tools.
- Proven problem‑solving skills and ability to remain calm under pressure.
- Experience in leading, training, and motivating operational staff.
- Strong service mindset with a passion for hospitality.
- Willingness to work weekends or flexible shifts as required.
- Bachelor’s degree preferred, but relevant experience and leadership skills are highly valued.
- Willing to be placed in Karawaci.
Key responsibilities include revenue and program development, member engagement and growth, club operations and service quality, and partnerships & external relations.
- Design and implement engaging club events and padel programs to drive member participation and increase revenue.
- Monitor program performance and adjust strategies based on member feedback and business outcomes.
- Lead membership acquisition, retention, and activation strategies.
- Maintain excellent relationships with existing members and identify opportunities to attract new ones.
- Create a strong community environment within the club.
- Oversee daily club operations and ensure the highest standards of service are consistently delivered.
- Collaborate with coaching, front‑desk, and maintenance teams to ensure a smooth and welcoming experience for all members and guests.
- Monitor cleanliness, safety, and facility readiness at all times.
- Identify and manage collaborations with external partners and sponsors to enhance club visibility and member benefits.
- Initiate strategic partnerships that align with the club’s growth goals and community initiatives.
- Experience in managing a padel club or similar sports/recreation facility.
- Background in hospitality, event planning, or sports management.
- Existing network within the sports, wellness, or active lifestyle community.
- Conversational level in English.
- Strong communication and interpersonal skills.
- Demonstrated ability in organizing events, community building, or client relationship management.
- Passion for sports and fitness, especially racquet sports like padel.
- Highly organized, target‑oriented, and able to work both independently and collaboratively.
- Willing to work at PIK, Jakarta.
Job Summary: Oversee daily operations, administration, and management of the sports club, coordinate activities, manage staff and memberships, ensure facility maintenance, and promote a positive environment for members and guests.
- Manage and coordinate all club activities, programs, and events.
- Supervise staff, including coaches, trainers, and administrative personnel.
- Develop and implement membership policies, packages, and promotional strategies.
- Ensure the cleanliness, safety, and maintenance of sports facilities and equipment.
- Maintain excellent customer service standards and handle member inquiries or complaints.
- Monitor financial performance, budgets, and reporting.
- Promote the club through marketing efforts and community engagement.
- Ensure compliance with safety regulations and club policies.
- Organize sports competitions, training sessions, and other special events.
- Proven experience in sports management, hospitality, or a related field.
- Strong leadership, organizational, and communication skills.
- Ability to handle multiple tasks and work under pressure.
- Knowledge of sports facilities, equipment, and safety guidelines.
- Customer‑oriented attitude with excellent interpersonal skills.
- Bachelor’s degree in Sports Management, Recreation, Business Administration, or related field is preferred.
Key responsibilities include strategic planning, operations, growth with a focus on corporate clients and business partnerships, exclusive corporate memberships, business‑oriented sports activities, and foster relationships with corporate partners to enhance brand visibility and revenue generation.
- Develop and execute strategies to attract and retain corporate clients and memberships.
- Cultivate and maintain strong relationships with corporate partners, sponsors, and stakeholders.
- Design and implement tailored sports programs, wellness initiatives, and team‑building activities for corporate groups.
- Coordinate corporate events, tournaments, and health and fitness challenges to engage clients.
- Oversee the administrative, operational, and financial aspects of the club, ensuring profitability and sustainability.
- Lead marketing efforts targeted at the corporate sector, including outreach, promotions, and events.
- Manage and supervise staff, including trainers, customer service, and administrative personnel.
- Ensure the safety, cleanliness, and maintenance of all facilities and equipment.
- Monitor industry trends and competitors to continually enhance offerings and competitiveness.
- Prepare reports on club performance, revenue, and client engagement for senior management.
- Proven experience in sports management, corporate sales, or business development within the fitness or hospitality industry.
- Strong networking and relationship‑building skills tailored to a corporate environment.
- Excellent leadership, organizational, and communication skills.
- Demonstrated success in membership sales, client retention, and event management.
- Knowledge of corporate wellness trends, health programs, and team‑building activities.
- Bachelor’s degree in Sports Management, Business Administration, Marketing, or related field. A Master’s degree is a plus.
We are looking for a dedicated and professional Customer Service & Admin Staff to join our team at the Service Center.
- Greet and assist walk‑in customers in a professional and courteous manner.
- Handle service inquiries and provide accurate information regarding service processes.
- Coordinate with technicians to ensure timely service updates and customer satisfaction.
- Perform daily administrative duties including data entry, filing, and document preparation.
- Maintain accurate service records and manage internal documentation systems.
- Support the service center team in operational and logistical tasks as needed.
- Bachelor degree from any major.
- Fluent in English is a must.
- Proven experience in customer service or administrative roles (preferred).
- Excellent communication and interpersonal skills.
- Passionate with Customer Satisfaction.
- Proficiency in Microsoft Office and basic computer systems.
- Good appearance.
- A positive attitude and strong sense of responsibility.
Location: Jakarta, Jakarta Salary: IDR2,500,000 - IDR5,000,000 Job Title: Club Manager
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