Company Overview:
Netpoleon Group is a Value-Added Distributor (VAD) of network security solutions headquartered in Singapore, with a strong presence across the APAC region including Australia, Indonesia, and several other countries. Since its founding in 2000, Netpoleon has grown into a regional leader in Southeast Asia's cybersecurity industry by continuously adapting to the evolving IT landscape.
The company partners with leading technology vendors and channel partners to deliver end-to-end cybersecurity services, particularly in critical sectors such as finance, telecommunications, and the public sector. In 2017, Netpoleon entered a new growth phase through an equity partnership with Japan's Macnica Networks Corporation, further expanding its global reach and positioning it as a trusted partner for vendors, resellers, and customers.
Job Description:
- Install, configure, test, and integrate systems or software based on project requirements.
- Provide technical assistance during implementation, maintenance, and troubleshooting phases.
- Act as first or second-level support for escalated technical issues, including on-site diagnostics if needed.
- Guide clients through resolution steps and collaborate with expert teams for persistent issues.
- Conduct training sessions for end-users and client IT teams to ensure effective solution usage.
- Develop and maintain comprehensive documentation such as installation guides, incident reports, and knowledge base articles.
- Monitor and report project progress, challenges, and resolutions to stakeholders.
- Obtain and maintain technical certifications for distributed products.
Preferred Qualifications:
- 1-3 years of experience in implementation and technical support of network security and firewall, with a robust understanding of system integration, migration and troubleshooting.
- Strong analytic and Problem-Solving Skills: quickly navigate through complex technical issues, formulate effective solutions, and implement them in a way that significantly enhances system performance and customer satisfaction.
- Excellent interpersonal and communication Abilities and are adept at working with multiple stakeholders.
- Positive and professional working attitude, ability to work under minimum supervision
- Have some knowledge about network and virtualization.
- Possession of relevant certifications such as CCSE , CCTE (more preferable)
- Good written and verbal communication skills in Indonesia and English