Assistant Store Manager

As an Assistant Store Manager at Läderach, you will act as the Store Manager's right hand in overseeing daily boutique operations. This role focuses on driving sales performance, ensuring a premium shopping experience for every customer, and supporting the development of the team to consistently reflect Läderach's standards of excellence.

• Operational Support

• Assist the Store Manager in planning and executing daily store operations.

• Handle administrative tasks, cash handling, stock control, and daily reports.
• Ensure the boutique complies with brand guidelines and visual merchandising standards.

• Sales & Performance

• Contribute to achieving sales targets and KPIs.

• Support clienteling initiatives to build long-term customer relationships.
• Monitor team performance and provide feedback to enhance productivity.

• Team Leadership & Development

• Motivate, coach, and support the team to deliver outstanding customer service.

• Assist in training team members on products, SOPs, and selling skills.
• Act as a role model in professionalism and service excellence.

• Customer Experience

• Deliver personalized, premium service to every customer.

• Resolve complex customer situations promptly and effectively.
• Maintain a warm, luxury, and professional boutique environment.

• Minimum 2–3 years of retail experience (luxury, premium F&B, or fashion background preferred).
• Proven leadership skills with experience supervising a team.
• Strong sales orientation with a track record of meeting targets.
• Excellent communication skills and passion for customer service.
• Flexibility to work retail hours, including weekends and public holidays.

• Competitive salary and performance-based incentives.
• Career growth opportunities within a global luxury brand.
• Employee discounts on Läderach products.

At Läderach, we don't just sell chocolate — we share Swiss artistry and create moments of indulgence. Join us in bringing joy to customers worldwide.