In this position you will…
…be at the forefront, focusing mainly on Operations to provide excellence services to all clients - for all products of brokerage and choice. You will play a key role in developing our operations by actively identifying, reviewing, and making rational changes on the process to result the high-level service, effective process and efficiency. Your role will be also the expert on regulatory compliance and the implementatiin to maintain company's reputation.
You will be responsible for…
· Building and managing a strong team to demonstrate excellence services in handling claim and other inquiries post insurance placement
· Proactively identifying the area for improvement in operations relates to brokerage business and choice products
· Ensuring compliance aspects being implemented in claim handling in accordance with OJK regulations and other regulatory requirements.
· Collaborating with internal underwriting, commercial, finance and technical teams to show case the capabilities of the company growing the business.
· Staying updated with industry trends and regulations and then take it into operations process.
· Meeting monthly and quarterly performance based on agreed KPIs
For you to be successful…
…we expect you to be able to demonstrate the following key competencies:
Customer focus
· Puts the customer at the centre of decision making and uses design thinking to ensure the solution is desirable, feasible, viable, and sustainable.
Uses feedback and data to provide examples to improve internal processes and services to clients
Collaborative
· Develops strategic relationships and networks across the organization and shares with others for mutual benefit
Collaborates in a thoughtful manner, valuing others' unique contributions
Communication
· Adept communicator listens to and integrates diverse contributions; explains issues clearly and succinctly.
Effective and articulate communicator actively and respectfully listens to and synthesizes others' perspectives
Impactful
· Focused on objectives and identifies activities and key results required to meet them
· Proactive in identifying what needs to be done, and taking action, before being asked, or before the situation escalates.
Adaptable
· Adapts to changes quickly, flexibly and easily
· Handles unexpected requirements and ambiguity in a receptive and calm manner. Resilient when things don't go to plan.
You will require the following qualifications and skills
· Bachelor's degree in economics (management), economics and business law, or Business Administration, and major in insurance will be the advantage.
· Minimum 6 years of experience in claim handling of general insurance, cargo insurance and health insurance, and prefer for manager level.
· Prefer for male
· Deep understanding of the insurance industry, especially in insurance brokerage.
· Possess on AAPAI, APAI Certificate and Level 5 and 6 of LSPPI.
· Excellent interpersonal and stakeholder management skills.
· Proficiency in CRM tools (e.g., HubSpot) and Microsoft Office Suite.
· Fluent in English and Bahasa Indonesia, both written and spoken.
· Demonstrated ability to close complex deals with corporate clients and surveyor.
· Ability to work independently and thrive in a target-driven environment.