PT transcosmos Indonesia is a joint venture between Transcosmos Inc. and CBN (a member of the Salim Group), is a Global Digital Transformation Partner in Customer Experience Solutions and Digital Marketing Solutions.
We are hiring for Arabic Customer Service Agent for Semarang Site. For more information you can read about these job on the banner.
Job Function:
- Handle customer inquiries via phone, email, chat, or other channels in Arabic and English.
- Provide accurate information regarding products, services, and policies.
- Resolve customer complaints efficiently and professionally while maintaining a positive customer experience.
- Escalate unresolved issues to the appropriate internal teams.
- Maintain detailed records of customer interactions in the CRM system.
- Collaborate with internal departments to ensure customer satisfaction and process improvement.
- Meet performance targets including response time, resolution rate, and customer satisfaction.
Requirements:
- Proficiency in Arabic (spoken and written) is mandatory.
- Bachelor's degree in any major preferable Arabic.
- Previous experience in customer service or contact center is preferred.
- Strong communication and problem-solving skills.
- Able to work in a fast-paced environment with attention to detail.
- Familiarity with CRM tools and customer support platforms is a plus.
- Willing to work in shifts, including weekends or holidays if required.
PS: Our recruitment process is free of charge