Customer Relations Officer / Progress Advisor (PA) play a vital role in supporting student success and strengthening customer relationships at English 1. They must have strong attention to detail, clear communication skills, and a proactive, solution-oriented mindset. PA is responsible for driving course renewals and generating referrals by building trust with parents, communicating student progress in a timely and effective manner, and addressing concerns as they arise.
PA help nurture the environment by encouraging student commitment, supporting engagement with learning goals, and contributing to a clean, safe, and welcoming atmosphere.
What exactly will you be doing?
Responsible for re-selling English 1 courses and generating referrals by building long-term relationships with customers, timely communicating about students' study progress.
Building trust relationship with students and their parents
Re-selling core courses to customers
Daily communicating with customers about their concerns and questions
Generating referrals
Consistently informing customers about all important information and changes
Preparing and delivering parent-facing events following suggested framework
Recording all the necessary group, student and parent management operations using CRM system
Observing lesson to better understand students' performance, share with their parents
What are the basic requirements?
Service mindset : treating customer the way you want to be treated
Sales ability : delivering effective sales pitch and closing deals
Excellent communication and problem solving skills
A strong team player, able to work well with colleagues
Strong attention to detail and organizational abilities
Time management skills, able to set priorities, and complete tasks on time with high qualityTips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.
Responsibilities
[Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.]
Example: Determine and develop user requirements for systems in production, to ensure maximum usability
Qualifications
[Some qualifications you may want to include are Skills, Education, Experience, or Certifications.]
Example: Excellent verbal and written communication skills