Job Summary
We are looking for a Learning & Development Senior Staff to design, deliver, and evaluate impactful training programs that enhance the skills and performance of our Sales team. This role involves regular coaching, leading L&D initiatives, and monitoring training effectiveness through key performance indicators such as booking rate, transaction rate, and sales achievement.
Job Description
Learning & Development (Offline Sales and Telesales)
Conduct regular evaluations of L&D program effectiveness using KPIs such as booking rate, transaction rate, and sales achievement.
Team Leadership & Coaching
Provide regular coaching to Sales teams on skills development and performance consistency.
Performance Monitoring & Reporting
Prepare daily, weekly, and monthly reports on the effectiveness of L&D programs in improving Sales performance.
Qualifications
- Minimum Bachelor's degree (S1).
- 2–3 years of experience in Learning & Development, particularly in customer service/sales-related fields. Experience in the beauty industry is a plus.
Strong communication and coaching skills, with the ability to mentor and guide teams.
Good problem-solving skills.
Proficiency in Google Workspace (Google Sheets, Google Docs, Google Slides).