KANCA is looking for an experienced Account Manager to join our growing team.

Account Manager

Location: Hybrid

Type: Full-Time

Responsibilities

Own and grow a portfolio of clients: onboarding, QBRs, renewals, and day-to-day relationship management.

Understand client goals and translate them into clear briefs, timelines, and deliverables; coordinate with Sales, Product/Tech, and Creative.

Drive revenue expansion through upsell/cross-sell; prepare proposals, SOWs, and forecasts.

Monitor SLAs and project health; resolve risks/issues proactively.

Track performance in CRM and deliver clear weekly/monthly reports (usage, ROI, next actions).

Represent KANCA professionally in meetings (online/offline) and maintain high client satisfaction.

Requirements

2–4 years experience as Account Manager/Client Success/AE in SaaS, digital/creative agency, or B2B tech.

Proven record hitting retention/expansion targets; comfortable with commercial discussions and negotiation.

Strong communication & presentation skills (Bahasa Indonesia; English is a plus).

Solid project management: deadlines, prioritization, stakeholder alignment.

Proficient with CRM (HubSpot/Zoho/Salesforce) and reporting tools (Sheets/Excel, Slides).

Problem-solver, organized, and highly collaborative.

Nice to Have

Experience with WhatsApp API, martech, CRM, AI/automation, or omnichannel campaigns.

Familiarity with enterprise/SMB sales motions and QBR frameworks.

You'll Be Measured On (KPIs)

Retention/renewal rate, NPS/CSAT, and on-time delivery.

Expansion revenue (upsell/cross-sell) and forecast accuracy.

Account plans & CRM hygiene (complete, up to date).

Send your CV before November 10, 2025 to

Subject: Account Manager