Position : Mandarin Customer Experience Solutions
Location: Semarang, Central Java, Indonesia
Client : BPO Industry
Employment Type: Full-time, 6-month contract, with the opportunity to become a permanent position
Job Description- Handle customer complaints and provide information via voice or digital channels
- Prepare reports on customer complaints and follow-up actions to resolve issues
- Active and proficient communication in Mandarin
- Minimum D3 (Associate Degree) in any field (Mandarin Literature graduates preferred)
- HSK Level 4 or above
- Fast typing and multitasking skills
- CSAT (Customer Satisfaction) oriented
- Willing to work on shifting schedules
- Willing to be placed in Semarang
- Able to join immediately
- Fresh graduates are welcome