Company Description
Busana Apparel Group is one of the largest export-oriented apparel companies in Indonesia, providing integrated services and solutions to top customers in the US, Western Europe, and other sophisticated global markets. Established in 1975 in Ungaran, it has grown into one of Indonesia's largest garment manufacturers with world-class factories located across Java. Employing more than 26,000 skilled workers and professionals, and operating 15,000 machines, the company's production capacity exceeds 47 million pieces per year.
Role Description
This is a full-time on-site role for an IT Support professional located in Wonogiri. The IT Support professional will be responsible for installing and configuring software and hardware of IT related, guide users through step by step solutions or use remote access tools to control the user's computer for troubleshooting, diagnosing, troubleshooting and resolve technical issues and provide end-user support, performing routine maintenance and updates to ensure all device and systems operate efficiently, responding to call outs in a timely fashion for urgent repairs.
Qualifications
- Technical Support and Troubleshooting skills
- Experience with Desktop Computers and Information Technology systems
- Help Desk Support skills and experience
- Excellent problem-solving and communication skills
- Ability to work independently and as part of a team
- Experience in the manufacturing or apparel industry is a plus
- Bachelor's degree in Information Technology, Computer Science, or related field