What is an Operation Officer (Reservation & Ticketing)?
An Operation Officer at Peponi ensures all trip reservations, ticketing processes, and operational logistics run seamlessly - from flight booking coordination to rooming lists, product quote and supplier communication. You'll be the backbone ensuring every journey starts smoothly.
Responsibilities
• Handle and confirm all travel reservations (flights, hotels, trains, etc.)
• Manage ticket issuance, changes, and coordination with airlines
• Prepare rooming lists and coordinate with local suppliers and partners
• Handle and turn trip requests into an attractive and cost-effective product quotation
• Support trip operation documentation and communication before departure
• Monitor operational timelines to ensure readiness for each departure
• Collaborate with Operation Lead and Visa Team for smooth guest preparation
• Maintain updated records and reports on all assigned trips
Qualifications
• Minimum 1–2 years of experience in travel operations or ticketing
• Strong attention to detail and problem-solving skills
• Familiar with GDS systems or airline booking platforms (advantageous)
• Excellent communication and organizational skills
• Able to work efficiently under deadlines and in dynamic environments
• Passionate about travel and delivering great guest experiences
Benefits
• Competitive monthly salary
• BPJS Ketenagakerjaan & Kesehatan
• Wellness & paid time off
• Culture & personal development support
• Annual company outing and trip experiences