Job Description:
Monitor daily loan operations, including application, disbursement, repayment, account/KYC verification, channeling partner process, and customer service workflows, to ensure processes follow compliance standards and internal SOPs.
Review product and fund flow design (repayment plan, grace period, settlement, refund, account usage) to ensure compliance both during new launches and in ongoing daily operations.
Validate financial calculation logic and transaction accuracy together with product and finance teams.
Oversee account and identity verification process (KYC/e-KYC), ensuring compliance in data collection and usage.
5.Support and monitor channeling/funding partner requirements and regulatory-related data/reporting, including integration flow, reporting, and reconciliation, surveys, and external meetings.
Identify irregularities or risks in operational processes and provide recommendations for improvement.
Maintain documentation of compliance checks and support internal audits when required.
Collaborate closely with product, tech, finance, and CS teams to resolve compliance-related issues.
Keep updated on regulatory and industry standards to strengthen operational compliance.
Job Requirements:
Bachelor's degree in Business, Finance, or related fields.
1–3 years of experience in fintech, banking, or financial services (experience in product operations, finance operations, or compliance preferred).
Familiar with digital lending operations: product process, transaction flow, and system integration.
Basic understanding of KYC/e-KYC, account compliance, and identity verification standards.
Knowledge of financial transaction logic (disbursement, repayment, settlement).
Strong analytical and detail-oriented skills for reviewing product/system compliance.
Proficient in documentation, SOP development, and cross-team coordination.
High integrity and responsibility in handling sensitive data and processes.
Able to work under pressure and adapt to fast-changing fintech environments.
Strong problem-solving and communication skills across departments.
English is a must, Mandarin will be plus point
Strong command of formal Bahasa Indonesia, with the ability to draft and communicate in clear, professional, and regulatory-compliant language