Role Overview
We are seeking a Java Application Engineer with strong hands-on experience in Java technologies and application support. The role primarily involves Level 1 technical support for enterprise applications - ensuring timely resolution of incidents without unnecessarily escalating to the core technical team. The engineer will troubleshoot across microservices, monolithic applications, and database layers (PL/SQL, Views, Stored Procedures), with a focus on Java-based systems.
Key Responsibilities
Provide Level 1 technical support for Java-based applications (microservices and monolithic).
Perform first-level analysis and troubleshooting of issues across application, integration, and database layers.
Debug, resolve, or apply workarounds for incidents related to Java, Struts, Spring, Hibernate, JDBC, JSP, and Ajax.
Investigate database-related issues (PostgresSQL, MS SQL, Oracle) including queries, stored procedures, and views.
Collaborate with the main technical team for escalations requiring deeper intervention, ensuring proper issue documentation.
Handle application monitoring, log analysis, and integration testing for fixes and small enhancements.
Participate in bug fixing, minor change requests, and configuration updates.
Follow the full Software Development Life Cycle (SDLC) and established support processes.
Provide proactive support with good problem-solving, communication, and teamwork.
Required Skills & Experience
Strong knowledge in Java, J2EE (JSP, JDBC, Servlets).
Hands-on experience with Struts, Spring, Hibernate, and Ajax.
Exposure to PostgresSQL, MS SQL, Oracle databases (queries, stored procedures, views).
Experience in application design, web UI development, database-driven applications, and integration testing.
Minimum 2 years of relevant experience in Java application development or support.
Familiarity with SDLC processes, debugging tools, and deployment practices.
Strong analytical thinking, communication skills, and problem-solving attitude.
Ability to work independently or as part of a collaborative team.
Nice to Have
Experience with microservices architecture and related tools.
Exposure to application performance monitoring tools
Familiarity with ticketing/support systems.