Qualifications:
- Diploma 3/bachelor's degree holder
- Prior work experience as a Customer Service Agent/Chat Support Agent is a plus. Fresh graduates are welcomed to apply.
- Good proficiency in English is a must,
B1 above. - Awareness of current affairs and events in the respective markets/countries.
- High on teamwork, engagement, and has the analytical thinking.
- Wiling to work in a
night shift
. - Willing to work onsite in
Yogyakarta.
Responsibilities:
- Handling customer inquiries, complaints, and requests through chat.
- Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
- Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
- Maintain a high level of professionalism and customer service etiquette in all interactions.
- Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
- Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
- Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
- Collaborate with team members and other departments to ensure consistent and effective customer support.