Requirements
Technical Skills
- Knowledge of computer hardware, software, and operating systems
- Understanding of networking and security systems
- Experience working with hardware, software, and network systems
- Proficiency in using computers and various software packages
Communication Skills
- Excellent verbal communication skills
- Ability to explain complex technical information in a clear and accessible way
- Empathy, patience, and the ability to manage user expectations
- Ability to communicate effectively with users of all technical levels
Problem-Solving Skills
- Strong analytical and troubleshooting abilities
- Ability to identify root causes of technical issues
- Capability to develop and implement effective solutions
- Ability to break down complex technical problems into manageable components
Job Description
- Install and configure PC/laptop assets at each site
- Install and configure printers and scanners at each site
- Install and configure network devices such as switches and wireless access points at each site
- Install and implement software and applications according to company standards
- Set up and maintain video conferencing systems at each site
- Manage IT equipment vendors at each site
- Set up user email accounts at each site
- Monitor, maintain, and coordinate internal and external network connections (LAN, WAN, Internet)
- Conduct socialization/training on the job request ticketing system at each site
- Prepare and update reports to superiors regularly
Qualifications
- Minimum Bachelor's Degree (S1) in Information Systems, Information Management, Informatics Engineering, Computer Science, or Computer Engineering
- Minimum 2 years of experience in IT Technical Support or Helpdesk roles
- Familiar with Office 365, Windows OS, Microsoft Office, Active Directory, and basic networking concepts (TCP/IP, DHCP, DNS)