Monroe Consulting Group is currently assisting our client in seeking a highly analytical and dynamic
Senior Operations Manager
to lead and optimize our day-to-day operations. This role is crucial in driving efficiency, improving processes, and supporting business growth. The ideal candidate is strategic, data-driven, and capable of managing multiple operational aspects.
Scope of Work:
- Oversee and manage daily operational activities, including payroll, commission tracking, and staff movement.
- Collaborate closely with Marketing and Sales teams to ensure operational alignment with business objectives.
- Lead budgeting and financial planning processes; develop, maintain, and analyze operational budgets using advanced Excel skills.
- Identify inefficiencies and implement data-driven solutions to improve processes and team productivity.
- Support business growth initiatives through innovative operational strategies.
- Monitor KPIs and operational performance metrics to ensure targets are met.
- Build, guide, and develop the operations team to achieve higher efficiency and readiness for future leadership roles.
- Report directly to the Managing Director, providing insights and recommendations to enhance business performance.
Job Requirements
Operational Leadership & Multi-Site Management
- Proven track record managing multi-location retail or service operations (preferably in beauty, wellness, F&B, or lifestyle sectors)
- Experience leading large and diverse teams across regions with clear reporting structures
- Demonstrated success turning around underperforming outlets and scaling high-growth locations
- Strong capability in outlet audit, service-quality control, and SOP enforcement across multiple cities
Commercial & Performance Management
- Ability to set, cascade, and monitor sales targets across outlets
- Strong command of sales performance KPIs, membership growth, and upselling programs
- Proven ability to increase revenue and profitability without increasing cost base
- Experience handling underperforming staff and implementing performance-driven coaching frameworks
People & Leadership Excellence
- Inspiring leadership style with a balance of discipline and motivation
- Experience managing, mentoring, and developing future leaders and store/area managers
- Track record resolving team conflict and maintaining high morale during challenging periods
- Ability to uphold brand values and ensure teams deliver premium service standards daily
Customer Experience & Brand Quality
- Strong understanding of premium customer experience principles
- Ability to balance operational efficiency with luxury-level service standards
- Experience ensuring consistent brand execution and client satisfaction across outlets
Strategic & Analytical Capability
- Strong data-driven decision-making mindset with regular use of performance dashboards/tools
- Ability to identify market trends and operational insights to maintain business health
- Experience managing expansion roadmaps and preparing organizations to scale (e.g., 20+ outlets)
Crisis & Issue Management
- Demonstrated capability responding quickly to sales dips, talent gaps, or customer-experience issues
- Experience managing scheduling, staffing conflicts, and high-impact personnel changes
Vision & Growth Mindset
- Passion for the beauty/service industry and delivering premium experience
- Strategic thinker able to craft and execute 1-year operational roadmaps
- Long-term leadership ambition (potential to grow into GM role within 2–3 years if not already at that level)