TAO Architect is looking for an AEC IT Manager who play a key role in delivering effective, reliable, and secure IT services that support our creative and dynamic environment.
AEC IT Manager
Requirements:
- Proven experience in a similar IT Manager or Senior IT Support role, ideally in a fast-paced, professional environment (experience in the creative industry is a plus).
- Strong technical knowledge of Microsoft 365 and Entra (Azure), Windows environments, and network configuration.
- Highly organised with excellent troubleshooting and problem-solving abilities.
- Capable of working independently while contributing effectively to a team.
- Clear, professional communicator with strong interpersonal skills
- Service-oriented, hands-on, and unafraid to take initiative, no task is too small or too large.
- Comfortable managing multiple priorities with a calm, solutions-focused mindset.
- Available when required outside of regular business hours to assist with critical issues or urgent needs, ensuring smooth operations and business continuity.
- Proactive in seeking improvement and open to change.
Job Responsibilities:
- Process Mapping: Documents and planned processes for design, project management, and finance.
- SOP Development: help to create the detailed SOPs.
- KPI and Reporting: Helps set up dashboards to monitor project health and business performance without micromanaging.
- Strategic IT Planning: Aligns technology with business goals.
- Security & Access Control: Sets up the permission systems to ensure staff only see what they need to (ex. designers vs. finance).
- Business System Integration: Integration between projects and finance system
- Manage, prioritise, and resolve service requests and incidents related to hardware, software, Microsoft 365, network infrastructure, peripherals, telephony, and standard industry applications.
- Collaborate with the Managing Director and other partners to ensure IT priorities align with the office's strategic goals and operational needs.