Job Description:
Develop collection strategies and ensure their implementation meets established targets.
Lead, coach, and motivate the collection team (both desk and field).
Set individual and team targets and regularly monitor performance.
Supervise daily collection activities and escalate specific cases when necessary.
Analyze aging accounts receivable, overdue payments, and loan recoveries.
Coordinate with the legal team, external lawyers, and collection vendors to manage non-performing loans.
Prepare collection performance reports.
Ensure all collection activities comply with regulations (OJK/Bank Indonesia) and business ethics.
Qualification:
Minimum Bachelor's degree in Economics, Management, Accounting, Law, or related fields.
At least 5 years of experience in collections, including 2–3 years in a supervisory or managerial role.
Possess a valid collection certification.
Extensive networking related to the resolution of non-performing loans.
In-depth understanding of collection processes, restructuring, and credit/debt-related laws.
Strong leadership, communication, and negotiation skills.
Able to work with targets, disciplined, and demonstrate high integrity.
Proficient in Microsoft Office applications.