D3 / S1 Sistem Informasi, Teknic dan pendidikan setara
Good communication
Multi tasking
Experience on SLA, Service Desk Flow, Ticket Analysist, Problem Management, Creating SOP
Experience service desk min 1 year
Experience handle HEAT ticketing system
Bersedia kerja shifting di hari sabtu

Responsibilities:

Responds to telephone calls, e- mail, and personal requests for technical support related to computer systems, software and hardware
Documents, tracks, and examine problems to ensure timely solutions
Review service request from user to make sure complied with regulation
Troubleshooting and diagnosing system errors and other issues problems related to computer systems, software, and hardware
Ensures to submit Monthly Status Reports (MSRs)
Writes how-to-guides, editing, and revising it with updated information when necessary
Provides technical assistance for questions and problems
Follows through with customers to ensure full resolution of issues
Assists in training computer users
Asks relevant questions to determine nature of problem
Input any incident & request from customer to ticketing system