Kinobi
is a Singapore-based company dedicated to transforming higher education by helping universities go beyond just academics. We focus on holistic student success, ensuring that students are well-prepared for their careers. We're looking for individuals who share our vision and want to make a meaningful impact in education.
Our purpose is to:
- Empower institutions to guide their beneficiaries toward meaningful employment opportunities
- Demonstrate to the world that a global B2B SaaS enterprise can be successfully built from Southeast Asia
About the Role:
As a Customer Success Operations Intern
, you'll assist in managing daily operations, maintaining customer data, and coordinating with cross-functional teams to ensure efficient workflows and exceptional customer experiences. You'll also help monitor performance, organize documentation, and contribute to improving customer success processes.
Key Responsibilities:
- Assist in administrative tasks such as uploading customer data into the system.
- Responsible for creating university, student, and company accounts.
- Work with cross-functional teams to ensure smooth operations and customer success.
- Create meeting minutes during team discussions.
- Update trackers and communicate or escalate tasks or issues with other teams.
- Send email blasts to inform customers of important information, such as credentials to access our system.
- Operate things on the dashboard and help with uploading assets to the cloud system.
- Collect and analyze data from various sources, such as dashboards and mix panels.
- Be open to learning new skills and knowledge during the internship.
Qualifications:
- Currently pursuing a degree in business, marketing, or related field (final year student or fresh graduate is preferable).
- Ability to work well in a team environment.
- Excellent communication and organizational skills.
- Detail-oriented and able to manage multiple tasks simultaneously.
- Familiarity with customer success metrics and how to measure customer success is a plus.
- Proficiency in Microsoft Excel, Google Suite, and cloud-based applications.
- Eagerness to learn and contribute to the success of the customer success team.
- Fluent in English, both spoken and written
Additional Information:
- All interviews and communication will be conducted in English.
- Only shortlisted candidates will be contacted.
- If you found this job posting closed, you can apply by sending your CV to or apply through our Glints.