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Join to apply for the Commercial Technology Specialist role at WebBeds
Job Purpose
The WebBeds APAC Commercial Technology team is looking for a new colleague to support our growing WebBeds business in the Asia Pacific region.
- You will support and assist our clients in Asia Pacific to connect our hotel product to their systems. Key activities include onboarding new API clients, maintaining and supporting existing API clients.
- You will manage activities related to setting up, mapping, and ongoing monitoring of our API client connections.
- You will work with technical and commercial teams, fielding questions, monitoring trends and performance, investigating issues, and finding solutions to support our APAC API clients effectively.
- You will be involved in all parts of our system, becoming an expert in the technicalities and workflows of the end-to-end business processes from purchasing to selling and everything in between.
The ideal candidate will have a technical mindset, love solving mysteries, and value excellent support. Strong problem-solving skills, diagnostic ability, and escalation when necessary are essential.
This role requires good communication skills to discuss a broad range of IT topics with both technical and non-technical audiences.
Key Responsibilities
- Be an expert on our system and API connectivity.
- Monitor, maintain, and optimize API client integrations, including involvement in API client onboarding.
- Provide exceptional technical support via various channels.
- Create and maintain documentation and knowledge base articles.
- Diagnose, evaluate, and resolve complex problems.
- Collaborate with IT/support teams to resolve bugs.
Required Experience and Knowledge
- Minimum 2 years experience in application support or IT-related fields.
- Knowledge of XML, SOAP, REST, or similar technologies.
- Self-motivated and able to work under pressure.
- Ability to succeed in a fast-paced environment, independently and in teams.
- Excellent communication skills in English (written and spoken).
- Technical experience in software development is a plus.
- Ability to understand SQL queries is a plus.
- Quick learner.
- Availability to work from 14:00 to 23:00 Jakarta time, including weekends, on a rotational basis.
- Proficiency in Mandarin is a plus.
- Not Applicable
- Other
- Information Technology
- Travel Arrangements
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