RESPONSIBILITIES
1. Managing Operations
- Overseeing the entire ocean freight forwarding operations, including shipping, receiving, and tracking of cargo.
- Manage all ocean freight service operations to be efficient and effective to get customer satisfaction.
- Direct ocean freight transportation department operation for the purpose of providing services with established time frame and in compliance with related customers' requirements.
- Forecasting and planning future cargo commitments and requirements.
- Supervising the ocean freight team and ensuring all operations comply with safety and quality standards.
2. Negotiating Contracts and Customer Service
- Collaborating with freight carriers and shipping companies to negotiate contracts and rates.
- Develop relationships with ocean carriers to maximize service and purchase competitiveness.
- Develop/maintain Ocean freight business with good relationship with nomination customer.
- Providing customer service and handling any issues or complaints related to ocean freight.
3. Coordinating Shipments
- Ensuring the proper loading and unloading of shipments, and that all procedures are followed.
- Oversee the Ocean department to ensure that all aspects of Export & Import Cargo from booking, pick-up, logging, customer service and invoicing are performed as per company standards by monitoring every shipment.
- Developing and implementing logistics and supply chain strategies to optimize shipping routes and delivery times.
4. Compliance
- Maintaining knowledge of relevant laws, regulations, and procedures in the field of ocean freight transport.
REQUIREMENTS
- Experiences in freight forwarding, ocean shipping, export-import for 7-9 years.
- Understand CW1.
- Able to speak and write in English fluently.
- Understand Microsoft Office.
- Experience to work with a team and having sub-ordinates.
- Strong reporting and analytical skills.
- Have good relationship with shipping company, coleader, and customer.
- Teamwork with all division Sales, Custom Broker, Finance.