IT Onsite Engineer (Microsoft 365 & Active Directory)
Responsibilities:
- Manage and maintain
user accounts, groups, and access permissions
in
Active Directory (AD)
and
Azure AD
. - Administer
Microsoft 365 services
, including
Exchange Online, Teams, SharePoint, and OneDrive
, ensuring system reliability and user accessibility. - Handle
user provisioning, password resets, and access control
, while enforcing IT security and compliance policies. - Perform
system maintenance, patching, and software updates
on Windows servers and user endpoints to ensure optimal performance and security. - Conduct
backup and restore operations
, ensuring data integrity and recovery availability during system failures or incidents. - Provide
onsite technical support
for hardware, software, and network issues, including installation, configuration, and troubleshooting. - Resolve issues related to
Microsoft 365 applications
, such as Outlook synchronization, Teams connectivity, and OneDrive access. - Configure and deploy
Office 365 applications
via
Intune or SCCM
, and ensure endpoint compliance with company standards. - Manage
network drives, shared folders, and VPN configurations
for local and remote users. - Monitor and log
incidents and service requests
using ticketing systems like
ServiceNow, JIRA, or Freshdesk
. - Collaborate with
System Administrators and Network Engineers
for advanced issue resolution, patch testing, and infrastructure optimization. - Maintain accurate
documentation
, including maintenance reports, SOPs, and recovery procedures.
Tools / Stack:
- Microsoft 365 Admin Center, Active Directory Users and Computers (ADUC), Azure AD Portal, PowerShell, Intune, SCCM, WSUS, JIRA, ServiceNow, DNS/DHCP, Windows Server, Backup & Restore Tools