Main Responsibilities
- Lead and manage the DS. Support team, ensuring KPI performance achievement across sales operations and organization support.
- Drive process innovation, efficiency, and standardization in sales support activities across HQ and branches.
- Monitor and track project progress, ensuring alignment with sales department objectives.
- Oversee recruitment, activation, and evaluation of Health Planners (HP), HM, SM, and GM (All Levels of Organization) in collaboration with DST (Organization).
- Manage corporate support functions, including booth performance, B2B requisitions, and sales orders verification processes.
- Provide regular reporting on team performance, sales support operations, and proposed budget utilization.
- Ensure coordination and collaboration with DS. Planning and DS. Organization teams for seamless sales operations.
Team & Scope of Work
Supervise functions including:
Operation Management (Branch & HQ sales admin, SOP management, demo tools, booth organization)
- Corporate & B2B Support (Corporate requisitions, sales verification, performance reporting)
- Org. Management (Recruitment, activation, promotion/demotion programs, evaluation)
- Branch Sales Admin across regional offices (Bandung, Medan, Surabaya, Semarang, etc.)
Ad-Hoc & Leadership Duties
- Act as team coach and mentor, developing second liners and ensuring role coverage for absent/vacant positions.
- Represent DS. Support in cross-department collaboration and project initiatives.
- Propose and implement process improvements to strengthen sales support and organization management.
- Supporting for any relocation/improvements of sales office place/organization meeting point.
Roles & responsibilities
- Weekly & monthly DST performance reports.
- Verified and accurate operational reports from branches (sales orders, SLA, corporate issues).
- Monthly DST KPI Meeting facilitation.
- Coaching and performance review of DST Organization team.
- Continuous process improvements in DST support functions.
Requirements
- Bachelor's degree in Business Administration, Management, or related field (Master's/MBA preferred).
- Minimum 10 years of experience in sales operations, business support, or organizational management and development.
- Proven experience in leading and managing teams with diverse roles (sales admin, performance analysis, corporate support, etc.).
Experience in direct selling, FMCG, or similar industries is a strong advantage.
Strong leadership and people management skills with the ability to coach and develop team members.
- Analytical mindset with expertise in KPI monitoring, performance reporting, and data-driven decision-making.
- Strong process improvement and innovation skills, with the ability to streamline sales operations.
- Excellent communication, negotiation skills & collaboration skills for cross-department coordination.
- Proficiency in Microsoft Excel, PowerPoint, and reporting tools (dashboard/BI preferred).
- Problem-solving ability with a proactive and results-oriented mindset.