Core Responsibilities
As a Key Account Officer, you will be responsible for the strategic management and growth of our customer base. Your primary goal will be to maximize customer value, retention, and satisfaction.
Job Description
- Customer Relationship Strategy: Develop and implement comprehensive strategies to manage and grow the customer base, driving and maximizing revenue growth.
- Performance Reporting: Prepare and present a detailed weekly performance dashboard to the Chief Marketing Officer (CMO), highlighting key metrics and progress.
- Problem Resolution: Act as the primary point of contact for resolving program challenges, ensuring timely and effective solutions.
- Knowledge Management: Document and archive best practices from successful customer programs and initiatives to support future replication and organizational learning.
- Internal Coordination: Collaborate and align with different sub-business units to ensure synergy and seamless execution.
Qualification
- Bachelor's degree (S1) in Management, Marketing, Business Administration, or a related field is required.
- 1-2 years of proven experience in a relevant role, such as Key Account Management, Marketing, Sales, or Business Development.
- Comfortable and willing to conduct field visits to customer sites as necessary to build relationships, understand needs, and facilitate problem-solving.
- Strong analytical abilities and experience with performance reporting.
- Ability to handle and coordinate multiple programs.