Key Responsibilities

• Lead overall project management and governance for the Managed Service workstream.

• Drive the implementation of recommended initiatives

• Conduct assessments of current campaign processes for Early Month on Book and Dormancy campaigns through interviews and documentation reviews.

• Develop tactical campaigns to increase card usage for both domestic and cross-border transactions.

• Create and maintain a campaign and communication roadmap for Early Month on Book and Dormant campaigns.

• Develop campaign concepts, briefs, and budgets

• Design campaign structures/reward constructs to achieve defined objectives.

• Act as PMO lead, ensuring campaigns are implemented effectively in collaboration with internal and external marketing communication teams.

• Review existing retention strategies and support the development of new initiatives to improve retention rates.

Qualifications & Requirements

• Bachelor's degree in Business, Marketing, or related field (Master's preferred).

• 5+ years of project management experience, preferably in payments, financial services, or consulting.

• Strong background in campaign development, customer lifecycle management, and retention strategies.

• Proven experience in stakeholder management and working with cross-functional teams.

• Excellent communication, presentation, and organizational skills.

• Ability to work independently in a fast-paced environment with strict deadlines.

• PMP/Prince2 certification (preferred)