Qualifications

Bachelor's degree in computer science, IT or related discipline
At least 5 years of work experience in IT support, system administration and/or production support roles
Must be familiar with
Java scripting knowledge and Jasper report
Database knowledge in Oracle, PLSQL are essential

Good-to-have criteria:

Proficiency in Linux/Unix and Windows environments
Experience with monitoring tools (e.g., New Relic)
Understanding of ITIL processes and incident management tools (e.g., Jira, ServiceNow)