Coordinate and organize daily and weekly meetings, including preparing agendas and scheduling sessions with related teams.
Record and distribute meeting minutes (MoM) and ensure follow-up of all action items.
Maintain and update operational trackers for application support and enhancement activities.
Create and monitor TIA tickets or related requests (e.g., Change Request, firewall opening, access issue, etc.).
Assist in access management processes (Visa, PAM, Refcode, Outlook) and follow up on user access issues.
Prepare periodic reports (weekly, bi-weekly, monthly, quarterly, and yearly) covering operational progress, resource utilization, and mandays.
Maintain documentation and SOPs, including updates to the project knowledge base and socialization to related teams.
Support coordination across teams within the Customer Management Platform subdirectorate to ensure smooth operational execution.

Minimum Qualifications

Minimun 1–2 years of work experience in administration, secretarial, or project support
Able to communicate effectively, confident, and possesses strong interpersonal skills
Skilled in scheduling, taking meeting minutes (MoM), and following up on action items
Strong coordination and time management skills
Proficient in using Microsoft Office (especially Word, Excel, and PowerPoint)
Basic understanding of systems or technical tools used in digital platform operations
Detail-oriented, proactive, and able to work with targets and comply with applicable SLA standards