About the role
Keppel is seeking an enthusiastic and proactive Executive, IT to join our team in Bintan, Riau Islands. This full-time role is responsible for providing efficient and effective IT support to ensure the smooth operation of the company's systems and infrastructure. As a key member of the IT team, you will play a vital role in supporting the business and contributing to the company's success.
What you'll be doing
- Provide first-line IT support and troubleshooting to resolve hardware, software and network issues
- Maintain and troubleshoot IT infrastructure, servers, and network security systems within the hotel
- Manage user accounts, email setup, software licensing, and hotel systems (e.g. PMS, POS)
- Respond to and document IT-related inquiries and requests in a timely manner, also doing IT reports and asset inventory
- Collaborate with the IT team to implement and maintain IT policies and procedures
- Support IT-related projects, system upgrades, and infrastructure enhancements
- Ensure timely data backup and disaster recovery procedures
- Coordinate with external vendors and service providers as needed
- Respond quickly to IT-related issues and ensure effective follow-up until resolved
What we're looking for
- Bachelor's degree in Information Technology, Computer Science, or a related field
- Good communication skills in English, both verbal and written
- Minimum 4 years of experience as IT staff or support or helpdesk role in hotel, resort or hospitality industry
- Strong knowledge of Windows OS, LAN/WAN networks, and Microsoft Office applications
- Hands-on experience with hotel systems such as PMS (Property Management System), POS (Point of Sale), CCTV, and Wi-Fi infrastructure
- Good understanding of cybersecurity and data protection protocols
- Excellent communication and troubleshooting skills
- Ability to work independently and as part of a team to meet deadlines and achieve goals
- Willingness to work on shifts or respond during emergency situations when required
What we offer
At Keppel, we are committed to providing a supportive and rewarding work environment for our employees. You will have the opportunity to develop your skills and advance your career through ongoing training and development programs. We also offer a competitive salary, comprehensive benefits package, and a collaborative team culture that values work-life balance.
About us
Keppel is a Global Asset Manager and Operator and as leading Real Estate company with a global portfolio of quality residential, commercial, and mixed-use developments. With a strong presence in Asia, we provide innovative urban space solutions, with a focus on sustainable urban renewal and senior living, harnessing technology to deliver customer-centric solutions that enrich people's lives and communities. Join us and be a part of our exciting journey.