Company Description
Founded in 2018, Jiwa Group is pioneering Indonesia's Food & Beverages industry by offering a high-quality 'Grab&Go' coffee experience to more Indonesians. With over 900 outlets in 33 provinces, Jiwa Group includes the brands Janji Jiwa, Jiwa Toast, and Jiwa Tea, delivering innovative and customer-loved products. Janji Jiwa has garnered recognition as a top coffee shop by the Top Brand Award for three consecutive years (2020, 2021, and Additionally, Jiwa Group was featured in the "Forbes Asia 100 To Watch" list in 2022. Visit our website or find @jiwagroup on Instagram for more information.
Role Description
This is a full-time, on-site role for an Operations Manager at Gambir. The Operations Manager will oversee daily operations, ensure efficient and effective processes, develop and implement operational strategies, monitor performance metrics, and maintain quality control across outlets. The role also involves coordinating between various departments, managing budgets, and striving for operational excellence to drive customer satisfaction and business growth.
Qualifications
- Strong understanding of operations management, process improvement, and quality control
- Experience in developing and implementing operational strategies
- Proven ability to monitor and analyze performance metrics
- Skills in budgeting, financial management, and resource allocation
- Excellent communication and leadership abilities
- Ability to work on-site in Jakarta
- Previous experience in the Food & Beverage industry is a plus
- Bachelor's degree in Business Administration, Management, or a related field