Responsibilities:
- Facilitate & drive quality and continuous improvement projects.
- Be a part of the Quality initiative to roll out ISO, COPC, Six Sigma and other quality standards.
- Design and development of quality related initiatives (COPC, ISO, Six Sigma, and ensure quality measures are aligned with overall Business objectives.
- Provide support towards continuous improvement programs like Six Sigma across various functions to create and enhance value to clients.
- Track and report performance on organizational objectives and engagement objectives (Balanced Scorecard) & drive productivity score.
- Support Quality Team Leader in tracking performance against organization objectives.
- Work with Service Delivery Leads to optimize the quality of the assigned projects by recognizing, enhancing and sharing quality best practices.
- Prepare quality improvement plans and monitors calibration levels.
- Conduct Quality audits to ensure the quality systems are being implemented consistently and effectively
- Establish & Drive Six Sigma program as an integral part of the daily business.
- Monitor and audit the deployed processes for effectiveness and efficacy.
- Develop goals, objectives and plans for six sigma and provide innovative leadership to drive quality performance within the business.
- Direct the improvement in the various processes, recognize the need for changes, and initiate appropriate improvement actions to enhance operating effectiveness while reducing total costs and increasing the productivity gains.
- Be responsible for compliance of the Service Level Agreements (SLAs).
- Responsible for the Visual Management of dashboards and metrics of their respective production floors.
- Supporting key stakeholders (like, Operations, BD etc.) in building repository of case studies of the projects / initiatives that have driven business impact.
Job requirements:
- 5-10 Years experience in related field
- Strong English language skills (Written and spoken)
- Excellent multi-tasking skills
- MS Office operating and typing skills
- Analytical and probing skills
- Leadership qualities and experience in managing team
Benefit:
- Personal and professional development opportunities
- Medical coverage
- Health and life insurance
- Attractive annual leave
- Connected to LRT/KTM Subang Jaya