Our client, a reputable international aviation services company, is seeking an experienced
Head of Operations
to lead, oversee, and continuously improve ground handling station operations in Indonesia. This role ensures high-quality, efficient, and safe operations that align with global standards, customer satisfaction, and cost efficiency.
The ideal candidate will be a strategic leader with a strong background in aviation operations management, safety, compliance, and cross-functional team leadership.
Key Responsibilities
Operational & Strategic Leadership
- Ensure the station provides efficient and high-quality service in line with international aviation and ground handling standards.
- Develop and execute operational strategies aligned with the company's mission, safety, and customer satisfaction goals.
- Oversee day-to-day operational, safety, and security activities at the station.
- Represent the station to external stakeholders including airport authorities, government entities, and airline partners.
People & Performance Management
- Lead, motivate, and develop a diverse operations team to achieve key business objectives.
- Conduct regular performance evaluations and implement continuous improvement programs.
- Foster a culture of safety, accountability, and excellence across all teams.
Budgeting & Resource Planning
- Prepare and manage station budgets, ensuring effective resource utilization and cost control.
- Plan and monitor manpower, equipment, and infrastructure needs for operational efficiency.
- Analyze operational data and develop performance improvement initiatives.
Safety, Quality & Compliance
- Ensure full compliance with aviation safety regulations and company standards.
- Implement and monitor Safety Management Systems (SMS) and Environment, Health & Safety (EHS) frameworks.
- Oversee risk assessments, audits, and incident investigations, ensuring corrective actions are implemented effectively.
Stakeholder & Customer Relations
- Maintain effective communication and relationships with customer airlines and regulatory bodies.
- Monitor customer satisfaction levels and lead initiatives to improve service delivery.
- Support sales and marketing teams with operational insights, service proposals, and new project development.
Qualifications
- Bachelor's degree in Aviation Management, Engineering, or related field (Master's degree preferred).
- Minimum 10 years of progressive experience in ground handling or airport operations, with at least 5 years in a senior leadership role.
- Strong knowledge of international ground handling standards, safety management, and aviation regulations.
- Proven experience managing large teams and budgets.
- Excellent communication, leadership, and problem-solving skills.
- Fluency in English and Bahasa Indonesia required.