What you will do:
Front Office - Guest Experience & Hospitality
- Assist and accompany the main host in welcoming guests during check-in and check-out using the Bobobox HCS system
- Support the main host in greeting guests and verifying reservations in a professional and courteous manner
- Help respond promptly and professionally to guest inquiries, complaints, and special requests under supervision.
- Operate guest-facing technology (e.g., self check-in, smart door access, room control system) with assistance from the main Host
- Assist guests in using Bobobox's mobile app or digital platforms for booking, payments, and feedback submission
- Encourage guests to provide feedback via digital platforms to help improve service quality
Housekeeping - Room & Facility Maintenance
- Clean and prepare capsule/pods according to Bobobox's cleanliness and hygiene standards
- Perform deep cleaning of pods as scheduled (including walls, flooring, air vents, and control panels
- Maintain the cleanliness and orderliness of public areas (communal spaces, hallways, reception, bathrooms)
- Restock supplies in public areas (toiletries, tissues, and other guest necessities)
- Clean and handle high-tech equipment (pods interiors, control panels) with care
- Follow proper sanitization procedures, especially for high-touch surfaces
- Use cleaning chemicals and tools in line with safety guidelines
- Adhere to all health, safety, and hygiene regulations during cleaning activities
- Politely greet and assist guests when encountered during cleaning rounds, and respond to request for extra amenities, linens, or urgent cleaning
You will fit in this job if you:
- High school (SMA) or Vocational High School (SMK) student or recent graduate in Hospitality or Tourism program
- Basic computer literacy and ability to operate hospitality software, mobile apps, and smart devices
- Ability to communicate clearly in Bahasa Indonesia; basic English proficiency required, additional languages are an advantage
- Strong interpersonal skills with a friendly and professional demeanor
- Guest-oriented mindset with a passion for delivering excellent service
- Flexible, proactive, and willing to work on shifts, weekends, and public holidays
- Ability to adapt quickly to new procedures, technologies, and unforeseen operational challenges with a positive and flexible attitude
Benefit for Trainees
- Pocket Allowance (IDR 500,000/month)
- Certificate Upon Completion
- Mentorship
Career Opportunities
12 days Paid Leave
We value that you get more time with your family and friends. Therefore, we comply to Indonesia law by providing 12 days paid leave.
- Hybrid Working Model
We value work-life balance, therefore for most roles we implemented a scheduled work from the office.
- Social Security Benefit (BPJS)
We care about your family at home. Bobobox is committed to ensuring that employees get what's required by Indonesia law.
- Regular social & team events
From sport-focused (Bob's League) to casual networking events (Munch and Mingle). We always have fun at the office
- Private Health Insurance
Covers both in-patient and out-patient for employees. Applicable for certain positions.