Position:
E-Commerce Manager (Website Growth)
Reports to:
Head of Operations & Marketing Manager
Platform:
Shopify
Office :
Jakarta / Bali
Summary
Planet Surf is one of Indonesia's leading retail brands with 60+ stores nationwide and now we're growing our
website into a major sales channel
We're looking for a
hands-on, commercially driven E-Commerce Manager
to take full ownership of our online store.
This role covers
website operations, conversion optimization, SEO, and brand partnerships
while working closely with IT (bugs & fixes), Marketing (ads & campaigns), and Ops (fulfillment). You'll start as a
solo operator
, but as results grow, you'll have the chance to
build your own support team
Key Responsibilities
- Manage daily website operations: product uploads, banners, collections, and campaign landing pages.
- Optimize the online customer journey (bundles, upsells, vouchers, checkout flow, loyalty mechanics).
- Implement
on-page SEO best practices
(titles, meta descriptions, keywords, alt text, content updates).
- Coordinate with IT to resolve Shopify bugs UX/UI, enhancements, and performance issues.
- Work with Marketing on ad briefs, campaign direction, and landing page optimization.
- Develop and enforce SOPs for orders, returns, and refunds.
- Monitor and improve KPIs: sales, conversion rate, retention, repeat purchase.
- Scout, negotiate, and onboard new partner brands to enrich the website assortment.
- Provide regular performance reports and growth recommendations to management.
KPIs
- Monthly website revenue.
- Conversion rate improvement.
- Retention & repeat purchase %.
- Number and quality of partner brands onboarded.
Requirements
- 3–5 years of e-commerce experience (preferably in retail/fashion).
- Hands-on experience with
Shopify
and e-commerce analytics tools.
- Strong understanding of conversion funnels and customer journey optimization.
- Ability to coordinate cross-functionally (Marketing, Ops, IT).
- Commercial mindset with proven negotiation skills for brand partnerships.
- Proactive, independent, and eager to grow into a leadership role.
Growth Path
This is a
solo role to start
Based on performance and sales growth, you will have the opportunity to
hire and shape your own support team
Think you're the one? Apply now
Send your CV & portfolio to